Getting Started

Taking the first step is the hardest part. We are here to make everything that comes after it as simple and as supportive as possible.

How Admissions Works

We have made the admissions process as straightforward as possible — because the last thing someone reaching out for help needs is more obstacles. Here is what to expect from your first call to your first day.

1

Reach Out

Call us at 606-459-5171 or submit a confidential inquiry through our contact form. Our admissions team is available around the clock — day or night, weekday or weekend. You will speak with a real person who is ready to listen, answer your questions honestly, and help you figure out the right next step. There are no obligations and no pressure.

2

Confidential Assessment

We will conduct a brief, confidential assessment to better understand your situation — your history with substance use, any mental health concerns, your current living situation, and what you are hoping to get out of treatment. This helps us determine the appropriate level of care and begin building a picture of what your treatment plan might look like. This can be done over the phone.

3

Insurance Verification & Financial Review

Our team will verify your insurance coverage and walk you through your benefits in plain language. We accept Kentucky Medicaid and work with most major insurance providers. If you are uninsured or underinsured, we will discuss all available options with you. We believe cost should never be the reason someone does not get help.

4

Admission Coordination

Once the assessment is complete and coverage is confirmed, we will coordinate your admission date and walk you through everything you need to know before you arrive — including what to bring, what to expect, and how to prepare. Our team will be with you every step of the way.

5

Arrival & Intake

When you arrive at Fresh Start, you will be welcomed by our staff and walked through the intake process. This includes a comprehensive clinical assessment, a medical review, and an orientation to the facility and your daily schedule. From the moment you walk through our doors, you are part of our community.

Insurance & Payment Information

We believe that access to quality addiction treatment should not depend on someone's financial situation. That is why we accept Kentucky Medicaid and work with a range of insurance providers to make treatment as accessible as possible.

Medicaid

Fresh Start Recovery Center is enrolled with Kentucky Medicaid. If you or your loved one is covered by Medicaid, our admissions team will verify your benefits and walk you through exactly what is covered before admission. There are no surprises.

Private Insurance

We work with most major private insurance providers. Coverage for substance use disorder treatment varies by plan, and our team will conduct a thorough benefits verification on your behalf — explaining what is covered, what your out-of-pocket costs may be, and what options are available if there are gaps in coverage.

Self-Pay & Other Options

If you do not have insurance coverage or are underinsured, please do not let that stop you from reaching out. Our admissions team will work with you to explore all available options and find a path to care. We are committed to removing barriers, not adding them.

Have Your Insurance Information Ready

When you call, having your insurance card available will help us verify your benefits quickly. If you do not have it on hand, do not worry — call anyway. We can work through it together.

What To Bring

Packing for treatment does not need to be complicated. Here is a straightforward list of what to bring with you on admission day. If you have questions about a specific item, call us — we are happy to help.

Documents & ID

Government-issued photo ID (driver's license, state ID, or passport)
Insurance card(s)
Social Security card if available
Any current prescription medication bottles — bring the original bottles with labels
Any relevant medical records or documentation if available

Clothing & Personal Items

7–10 days of comfortable, modest clothing
Sturdy, comfortable shoes and shower shoes/flip flops
Undergarments and socks
Pajamas or sleepwear
Personal hygiene items — toothbrush, toothpaste, deodorant, shampoo, soap (no alcohol-based products)
Glasses or contacts and supplies if needed
Feminine hygiene products if applicable

Other Items

A small amount of cash for incidentals if desired
Books, journals, or other reading materials
Family photos or other small personal items that bring comfort

A Note on Electronics & Phone Calls

Personal electronic devices are stored securely during the first week of treatment and permitted during designated personal time thereafter. Please note that phone access is limited during the first seven days. Clients are permitted one supervised call with a family member or loved one within the first 48 hours of arrival.

Please Do Not Bring

Alcohol, drugs, or any non-prescribed medications
Weapons of any kind
Revealing, offensive, or drug/alcohol-related clothing
Large amounts of cash or valuables
Candles, wax burners, or incense of any kind
Extension cords
Recording devices of any kind

Information for Referral Partners

Fresh Start Recovery Center welcomes referrals from hospitals, emergency departments, primary care providers, mental health professionals, court systems, social service agencies, and other community organizations. We are committed to making the referral process as efficient and straightforward as possible so that your patients and clients can access care without unnecessary delay.

Who We Serve

We accept adults 18 and older who are seeking treatment for substance use disorders, including those with co-occurring mental health conditions. Admission is available at ASAM Levels 3.5 and 3.1. Level of care determination is made through our clinical assessment process upon or prior to admission.

How to Refer

Call our admissions line directly at 606-459-5171 — available 24/7
Submit a referral inquiry through our website
For urgent placements, please call — do not rely on the contact form alone

What We Need from You

Client name and date of birth
Brief clinical summary or referral reason
Insurance information if available
Any urgent medical or psychiatric concerns we should be aware of prior to admission

Clinical Coordination

Our clinical team is available to consult with referring providers regarding level of care, clinical appropriateness, and transition planning. We are committed to maintaining open communication throughout the referral and admission process and to providing timely updates on client status as appropriate and within the bounds of confidentiality requirements.

Establish a Referral Relationship

If you are a provider or organization interested in establishing an ongoing referral relationship with Fresh Start Recovery Center, we would welcome the opportunity to connect. Please reach out to us directly to schedule a conversation with our admissions or leadership team.

You Do Not Have to Figure This Out Alone

Whether you are calling for yourself, for someone you love, or on behalf of a patient — our team is ready to help. We will answer your questions honestly, walk you through your options, and be with you from the first call all the way through to admission and beyond.

Every day is a fresh start. Yours can begin today.